Frequently asked questions

At New Jerssey we want every customer to shop with confidence. Below you will find answers to common questions about our products, shipping, returns, payments, and customer support.

What does New Jerssey sell?
New Jerssey  is an independent online sports apparel retailer. We sell sports apparel, jerseys, training wear, tracksuits, sweatshirts, and related sportswear products.

Are your product images accurate?
We do our best to show product images, colors, sizes, and details as accurately as possible. However, product colors may look slightly different depending on your screen brightness, device settings, and lighting.

How do I choose the right size?
Please check the Size Guide before placing your order. Product sizing may vary by style, fit, or product type.

If you are unsure which size to choose, you can contact us before ordering. We will do our best to help you select the right size.

How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

How long does delivery take?
Estimated delivery time is usually 12–18 business days after the order has been processed and shipped. Delivery times may vary depending on your delivery country, customs processing, carrier delays, public holidays, weather conditions, or high seasonal demand.

Do you provide tracking information?
Yes. Once your order has been shipped, we will send you tracking information where available. Please allow 2–4 business days for tracking details to update after shipment.

Where do you ship?
We ship to selected countries and regions shown at checkout. Shipping availability, delivery times, and shipping costs may vary depending on your delivery address.

How much does shipping cost?
We Offer Free Shipping On all orders.

Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.

If your order has not yet been processed or shipped, we may be able to update the address. Once an order has been shipped, address changes may no longer be possible.

Can I cancel my order?
You may request cancellation before your order is processed or shipped.

Please contact us as soon as possible at cs@newjersey-uk.com with your order number. Once an order has already been processed or shipped, cancellation may not be possible.

Can I return an item?
Yes. Returns are handled according to our Refund Policy.

Items should generally be unused, unworn, unwashed, and returned in their original condition unless the item is faulty, damaged, or incorrect.

How do I request a return or exchange?
To request a return or exchange, please contact us at cs@newjersey-uk.com with your order number and the reason for your request.

Our support team will review your request and guide you through the next steps.

What should I do if I receive the wrong item?
If you receive the wrong item, please contact us as soon as possible at cs@newjersey-uk.com. Include your order number, a short explanation of the issue, and clear photos of the item received. We will review the issue and assist you with the next steps.

What should I do if my item arrives damaged?
If your item arrives damaged, please contact us as soon as possible.

Send your order number, photos of the damaged item, and photos of the packaging to cs@newjersey-uk.com. This helps us review the issue quickly and provide support.

What should I do if my order is delayed?
If your order is significantly delayed, please contact us with your order number.We will check the available tracking information and assist you with the next steps.

What payment methods do you accept?
Available payment methods are shown at checkout. Payment options may include major debit cards, credit cards, digital wallets, or other supported payment methods depending on your country.

Is my payment information secure?
Yes. Payments are handled through secure payment providers. New Jerssey does not store your full payment card details on our website.

How can I contact customer support?
You can contact us by email: cs@newjersey-uk.com

For faster support, please include your order number, full name, and a clear explanation of your question or issue.